Shipping policy

Shipping Policy – Burns Apparel

Effective Date: August 4, 2026

Thank you for shopping with Burns Apparel. We are committed to delivering high-quality apparel with reliable shipping and excellent customer service.

Order Processing

  • Orders are processed within 2–5 business days after payment has been confirmed.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During sales, holidays, or new product launches, processing times may be extended.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and the shipping method selected.

Estimated Delivery Times

  • United States: 3–7 business days
  • Canada: 5–10 business days
  • International: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to become active.

International Orders

International customers are responsible for any customs duties, import taxes, or fees required by their country. Burns Apparel is not responsible for delays caused by customs processing.

Lost or Delayed Shipments

While we work with trusted shipping carriers, Burns Apparel is not responsible for delays caused by weather, carrier issues, customs, or other circumstances beyond our control.

If your package appears lost, please contact us and we will assist you in working with the shipping carrier.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address. Orders returned due to an incorrect address may require additional shipping charges before they can be resent.

Damaged or Missing Items

If your order arrives damaged or if an item is missing, please contact us within 7 days of delivery. Include:

  • Your order number
  • Photos of the damaged item (if applicable)
  • Photos of the shipping package

We will review your request and work to resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order or shipping, please contact us:

Burns Apparel
Email: support@burnsapparel.com (replace with your actual support email)

This policy is ready for Shopify. Once you decide whether Burns Apparel will use Printify, Printful, or another print-on-demand supplier, I can customize the shipping times and wording to match their fulfillment and carrier estimates.